Terms and Conditions

YOUR DOG

1.  All dogs must be in good health and be fully vaccinated or titre tested.

2.  No in-season bitches are allowed. 

3.  XL Bullies must be muzzled until inside the pool area. XL Bullies can only be booked into the Exclusive Session. Owners of XL Bullies must hold an exemption certificate and third party insurance.

4.  Please ensure your dog does not eat during the 2 hours leading up to the session.

5.  All dogs must have their claws clipped short to prevent punctures to the pool. Entry may be refused if your dog has sharp claws.

6.  Dogs with injuries, health problems or recovering from surgery must have permission to swim from your vet.

7.  All dogs must be kept on leads and under control when travelling to and from the pool area.

8. All dogs must be clean and brushed or blasted prior to entering the pool. This should be done at home before your session time to maximise your time in the pool. We reserve the right ot refuse entry to extremely dirty dogs without a refund.

9. Should your dog be reactive, you must make us aware during booking, this can be done in the "anything else you want us to know" box. You agree that if your dog has previously shown any unwelcome, aggressive or dangerous behaviour, you will book an Exclusive Session and advise us accordingly. 

USE OF SWIM DOG

10. For the avoidance of doubt, you are solely responsible for any dog in your control whilst attending Swim Dog, regardless of whether you are the legal owner of that dog. 

11. You are responsible for the welfare of your dog. We will not tolerate any abuse or mistreatment of any dog at Swim Dog. If we have any concerns about the welfare and treatment of your dog, we reserve the right to make any reports to the necessary authorities.

12. Dogs must be accompanied by owners at all times at Swim Dog. Your dog will not be allowed to swim without adequate supervision. For the avoidance of doubt, remaining in your vehicle or visiting other patrons on-site is not adequate supervision. We provide suitable undercover and outdoor seating areas inside our enclosed paddock to ensure you are adequately accompanying your dog at all times during your booked session.

13. Your 30 minute session includes time taken entering and exiting the pool area. You and your dog must exit the pool swiftly at the end of your session to allow for access to the pool for the next scheduled booking. If you are entering the pool, you shall arrive dressed appropriately to allow you to enter the pool swiftly.

14. A 1 minute swim equates to a 1 mile walk for your dog. Therefore they will not be encouraged to swim for more than 20 minutes. Regular short breaks will be encouraged throughout the session.

15. Dogs must not be pushed or thrown into the pool. Anyone doing so will be asked to leave without a refund.

16. Any dog booked into a group session showing signs of aggression to others will be asked to leave without a refund.

17. If your dog has an accident in the pool, the session may have to be stopped or cancelled whilst we thoroughly clean the pool. No refunds will be given for loss of pool time.

18. If you choose to enter the pool with your dog, you do so at your own risk and at the discretion of the session leader.

19. Children are welcome to enter the pool if joined and supervised by an adult (1 adult to 1 child), but must be comfortable in the water. Our pool water is 4ft deep. You should provide any floatation aids your child requires.

20. You agree to leave Swim Dog in the same state it was in when you arrived. You are responsible for ensuring that your dog's waste is disposed of appropriately.

21. We use our best endeavours to ensure that Swim Dog is a safe facility for both you and your dog. However, by nature of the enviornment the paddock area may be muddy and slippery when it is wet and there may be standing water. You must exercise caution and common sense when using Swim Dog. 

PAYMENTS AND CANCELLATION

22. Full payment at the time of booking is required prior to using Swimdog. You will not be permitted to attend your session until payment has been made in full.

23. Customers may reschedule their own booking online up to 24 hours before their appointment at no cost.

24. If you prefer to cancel, we can provide a voucher for the full value of your booking, or issue a refund minus a £10 administration fee to cover processing costs.

25. Within 24 hours of the booking start time, sessions are non-refundable and non-transferable.

26. As a goodwill gesture, if you cancel within 24 hours and Swimdog is able to successfully re-sell your cancelled session to another customer, we will provide you with a voucher for the full value of your booking or a refund minus a £10 administration fee.

27. If we have to cancel a booking due to non-compliance with these terms and conditions, we reserve the right to refuse a refund.

28. Discounts and promo codes must be redeemed at the point of booking. These codes cannot be applied retrospectively and no refunds will be given for discounts not applied. 

WEATHER POLICY

29. Cornish weather is famously unpredictable. At Swimdog we operate in most conditions, but safety comes first.

30. Sessions may be cancelled or paused if: thunder or lightning is observed (the pool will close immediately and remain closed for 30 minutes after the last thunderclap); strong winds are present (sustained 30 mph+ or gusts above 40 mph); the Met Office issues a severe weather warning affecting Swimdog; or pool water temperature falls below 12°C.

31. In the event that Swimdog cancels your session due to weather, you will be sent a link to reschedule your booking at a time that suits you.

MISCELLANEOUS

32. We will use our best endeavours to ensure the safety of you and your dog whilst at Swim Dog. In the absence of any negligence or other breach of duty by us, the use of Swim Dog is at your own risk.

33. In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using Swim Dog. This includes in respect of any vehicles, and the contents of any vehicles parked at Swim Dog during your visit.

34. If you have any complaints and/or concerns, including regarding another user of Swim Dog and/or their dog, you must notify a member of the Swim Dog team as soon as possible. We will do our best to fully investigate any complaint or concern that you have and provide you will a full response. Whilst we deal with any complaint and/or concern in a fair manner, we reserve the right to use our sole discretion in how to deal with any complaint and/or concern raised.

35. Swim Dog is not a hydrotherapist and no medical advice will be given.

36. You consent to us using photos and video footage of you and your dogs unless you specifically advise otherwise before your session.

37. We have no control over the posting of photos or videos on social media by other customers visiting the pool. Please be considerate of others when posting your own content online.

38. Swim Dog will not tolerate any physical, verbal or other abuse to its staff or other customers. Threatening behaviour will not be tolerated. We reserve the right to refuse admission to any person and/or dog for any reason. We reserve the right to ask any person and/or dog to leave Swim Dog at any time without a refund.

It is important that you read and understand these Terms and Conditions before using the facilities at Swim Dog. If there is a term that you do not understand, please discuss it with us before using the facilities at Swim Dog. If you are still unsure as to the contents or an individual term, we suggest you seek independent advice before using Swim Dog.

By booking with Swim Dog, you are confirming you have accepted these Terms and Conditions.